Outcome 4 Respond to challenging behaviour
4.1 recognise patterns and triggers which may lead to inappropriate behavioural responses and take action to pre-empt, divert or diffuse potential flash points
4.2 use agreed strategies for dealing with challenging behaviour according to the policies and procedures of the setting
4.3 assess and manage risks to own and others’ safety when dealing with challenging behaviour
4.4 support children, young people and colleagues to identify the situations and circumstances which trigger inappropriate behavioural responses and ways of avoiding these from happening
4.5 recognise and take immediate action to deal with any bullying, harassment or oppressive behaviour according to the policies and procedures of the setting.